Shipping policy

Shipping Policy

Effective Date: July 30, 2026

Welcome to Luméra! We are committed to delivering your orders quickly and safely across India. Please read our shipping policy below.

Order Processing

- All orders are processed within 1–2 business days after confirmation.

- Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

- We currently ship across India.

- Estimated delivery time is 7–9 business days, depending on your location.

- During festivals, sales, or unforeseen circumstances, delivery may take a little longer.

Shipping Charges

- Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.

- Any free shipping offers will be clearly mentioned on our website.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders across most serviceable locations in India.

Online Payment

We also accept secure online payments through trusted payment gateways. You can pay using:

- UPI

- Credit/Debit Cards

- Net Banking

- Wallets (where available)

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (if provided), allowing you to track your shipment.

Delayed or Lost Shipments

While we strive to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, courier issues, or other unforeseen circumstances. If your order is significantly delayed or appears lost, please contact our customer support team.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate when placing your order. Luméra is not responsible for delays or failed deliveries due to incorrect information provided by the customer.

Returns

We offer a 14-day return policy. If you receive a damaged, defective, or incorrect product, please contact us within 14 days of delivery to initiate a return or replacement, subject to our Return Policy.

If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you.